Return Policy

What is your return policy?
All returns must meet the following requirements.

- Mail it back within 14 business days of receiving your order.
- Must be unused, undamaged, and with all tags and accessories.
- The item is not on sale, discounted or part of a special order.
- The item is not swimwear, intimates, belts, hats, hair accessories, eyewear, scarves, handbags or beauty products.
- The item is not from a store.

If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. Please contact our customer service if you have any questions: orders@shopplanetblue.com

Note: ShopPlanetBlue.com is NOT responsible for any shipping charges which occur from a return.
How should I send my return back?

- Repackage your return securely in the same box or in a box comparable to the one you received your item in.
- You MUST enclose a copy of the receipt (please fill out return/exchange form).
- You are responsible for any shipping charges, which occur from a return. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that we do not ship ourselves.
- Ship your return package to:

Planet Blue Returns Department
1653 12th Street
Santa Monica, CA 90404

When will my return be processed?
Once we received your return, your refund will be processed within 3-4 business days to the original form of payment. You will be notified via email to the e-mail provided on your order when the refund has been credited. Your bank may require additional days to process this refund to your account.
Can I return/exchange merchandise I purchase online at one of your stores?
Currently, we can only accept web merchandise to be sent back via mail to the "Planet Blue Returns Department". We will not accept returns brought to the stores or directly to website or any other Planet Blue offices.
What is the return policy during the holidays?
We offer an extended return policy for all orders placed during 11/23-12/24. All orders placed within this timeframe can be returned before 1/15. All other return requirements apply:

    * Must be unused, undamaged, and with all tags and accessories.
    * The item is not on sale, discounted or part of a special order.
    * The item is not swimwear, intimates, belts, hats, hair accessories, eyewear, scarves, handbags or beauty products..
    * The item is not from a store.